Hi All - I am working on my 7.6.4 upgrade. I have created a test account that just has Incident User and when I go into incident to a ticket that doesn't belong in my test user's queue they look like they can modify all the fields (if I try I do get an error) but they are able to add Tasks. Is this OOTB behavior or did one of my customizations break something else?
Note the "You do not have permission to modify this ticket." Box only shows if the status is Closed. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
