Nope, single AR and single MT server.
On Tue, Jan 29, 2013 at 1:36 PM, Tauf Chowdhury <[email protected]> wrote: > ** > Are you in a server group? Perhaps changes from your "admin" server > haven't been pushed to the other app servers. > > Sent from my iPhone > > On Jan 29, 2013, at 3:49 PM, Jason Miller <[email protected]> wrote: > > ** > This is nutty. I restarted ARS, Tomcat, killed the cache in ..\BMC > Software\ARSystem\midtier\cache (assuming that is the correct location) on > the tomcat server, cleared the browser cache and closed the browser > complete. Started everything fresh and still get the old AL behavior in > the in-line Work Order. > > I guess next thing is to remove the AR Server from the MT config so it > will completely dump the server? And submit this to BMC of course :) > > Anybody have any other ideas? > > Jason > > > On Tue, Jan 29, 2013 at 12:39 PM, Jason Miller <[email protected]>wrote: > >> I changed the subject from "[EXTERNAL] Garbled User tool screens" since I >> am going off on a tangent. >> >> I finally got the new version of the def kind of. >> >> Background... I am modifying a custom AL on WOI:WorkOrder. I opened the >> Work Order form directly in another tab (IE 8) to get the new definition. >> The kind of part is logged in with the same user in the same browser >> instance but another tab I open the WO form via the SHR:LandingConsoleand >> the AL still has the old behavior. To rule out tabs I open the >> SHR:LandingPage in the tab that worked and the old behavior comes back. >> >> I have notice caching issues with in-line forms before but was hoping the >> cache tools would do the trick. In the past (7.6.04) flushing the cache, >> clearing my browser cache and opening the form directly in another tab >> makes the in-line version behave correctly. Not so much today (first I >> have really tried with 8.0). >> >> Jason >> >> >> On Tue, Jan 29, 2013 at 12:10 PM, Jason Miller <[email protected]>wrote: >> >>> Hi Rick, >>> >>> Where are the files you are deleting on the MT server? I am clearing >>> ..\BMC Software\ARSystem\midtier\cache but the MT is still not serving up >>> the most recent version of an AL I modified. >>> >>> I have flushed the cache, cleared the browser cache and stopped TC to >>> delete the cache files. >>> >>> ARS/MT 8.0 >>> >>> Jason >>> >>> >>> On Tue, Jan 22, 2013 at 9:37 PM, Rick Westbrock <[email protected]>wrote: >>> >>>> We have seen a similar problem in the mid-tier, instead of flushing the >>>> cache we now stop Tomcat to delete the cache files manually then restart >>>> Tomcat. Rebuilding all the cache files from start seems to resolve the >>>> issues (which were users having problems with fields and workflow after an >>>> MT cache flush). >>>> >>>> -Rick >>>> >>>> ___________________________ >>>> Rick Westbrock >>>> >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] On Behalf Of Stroud, Natalie K >>>> Sent: Tuesday, January 22, 2013 7:57 AM >>>> To: [email protected] >>>> Subject: Re: [EXTERNAL] Garbled User tool screens >>>> >>>> Mary: >>>> >>>> Not specifically, but we have seen various random weird behaviors with >>>> forms accessed via the User Tool, usually after we've made updates to the >>>> form. Rather than changing the home directory as you were advised, we >>>> found that if we just have the user clear out all folders in their home >>>> directory except for the arcmds folder and leave the individual files alone >>>> (because most of those pertain to login credentials and/or the ability to >>>> dump reports to Excel), it would quite often clear up the weirdness they >>>> were experiencing. And to have your users do that like Fred suggests after >>>> each update to the form, why, that's downright proactive! ;] >>>> >>>> They first time they access forms after logging back it, it'll be a >>>> little slow as the forms recache, but better that than a form that doesn't >>>> work right. >>>> >>>> Good luck! >>>> >>>> Natalie Stroud >>>> SAIC @ Sandia National Laboratories >>>> ARS-ITSM Tester >>>> Albuquerque, NM USA >>>> [email protected] >>>> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] On Behalf Of Mary Dollus >>>> Sent: Tuesday, January 22, 2013 7:29 AM >>>> To: [email protected] >>>> Subject: [EXTERNAL] Garbled User tool screens >>>> >>>> Morning! >>>> >>>> When we flush our midtier servers after we have updated forms/workflow >>>> on our servers, from time to time users will experience what they see as a >>>> garbled screen when they open a form using the User tool. What they are >>>> actually seeing is a different view than is identified in the Application. >>>> For instance if we have 2 views on a form, Support and Admin, we define >>>> Support in the application as the primary view. Sporadically, they will >>>> see the Admin view; which contains all the fields and is rather messy >>>> sometimes. >>>> >>>> ------------ >>>> This is the feedback we received from BMC this morning: >>>> "Looking at the answers and explaination it seems like there might be a >>>> issue with the User tool cache. I would lke you to try the following for >>>> the users who are getting this issue. >>>> >>>> 1. Delete the records for this userd from the AR System User Preference >>>> form. >>>> >>>> 2. Change the home directory of the User tool and restart the User >>>> tool." >>>> ------------ >>>> >>>> Has anyone else experienced this? >>>> >>>> Thanks!!! >>>> >>>> >>>> Mary Dollus >>>> ARS 7.6.04 >>>> Oracle/UNIX >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> Answers Are, and have been for 20 years" >>>> >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> Answers Are, and have been for 20 years" >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
