Hi all - This is not really a problem so much as an annoyance. And it's not actually a Remedy issue so I guess it's technically OT but it's closely related.
Occasionally we will update the notification text of an email notification - from something like this: Incident #: #Incident Number# Assigned Group: #Assigned Group# ....to maybe something like this with a new line in it: Incident #: #Incident Number# Priority: #Priority# Assigned Group: #Assigned Group# The content doesn't matter - what does matter is that Outlook will arbitrarily decide that we didn't actually want a new line where we put it. When you view the message (sent as plain text) Outlook will have a note at the top of the email window saying "Extra line breaks in this message were removed". This almost always happens at the point where we added the new line, so the final email looks like this: Incident #: Inc123 Priority: HighAssigned Group: Tier 1 Anyone know of a clever way to prevent this? You can actually click on the notice in the window in Outlook and it will restore the carriage returns - but I think this is actually happening in Exchange because our mobile users see everything squished like the above. Thanks in advance... William Rentfrow [email protected] Office: 715-204-3061 Cell: 715-398-5056 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
