You will also need to modify the filter that does the replace of #Change Summary# with the field's data.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca Sent: Wednesday, February 06, 2013 6:29 AM To: [email protected] Subject: Re: Adding a Cusotm Field to Notification (Task) ** It's been a while since I did this but see if this gets you started: Add the custom field to SYS:Form (SYS:Form Field Selection) (this is what makes it available to SYS:Notification Messages) Add the field to the message in SYS:Notifications Add field to the NTE:SYS-NT Process Control form (copy & paste field from original form) Modify the filter(s) that pushes the fields added above to notification; look for something like HPD:INC:NotificationGenerator_899_PNPC`! Hope this helps. Rebecca On Wed, Feb 6, 2013 at 9:06 AM, David Boylan <[email protected]> wrote: I have a custom field (Change Summary) that I push from Infrastructure Change to Task. (Most of the people assigned to these taks would like to know just what the task is without having to open the Change.) I'd like this to appear on my email notification. I've read through the ITSM Notification Guide. The SYS:Notification Messages is where I'm able to add fields but this is limited to the SQL menu that comes from the SYS:Form Field Selection form. So I figured I could create a new entry here, but my Custom field does not appear on the Menu Label 1 pulldown which seems to be all the available fields that I can use. Phew! LOL Here's what I would like the email body to look like: Your group has been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Change Summary: #Change Summary# Where Change Summary is the custom field. Has anyone done this? ITSM 7.6.04 SP3 Thanks, Dave ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
