Mark, There is a HPD:HelpDesk_SLA join form that is there. Not all fields are on the join, but it is a join of the SLM:Measurement and HPD:Help Desk form. You might have to add the fields from either form for reporting.
Regards, Saby ________________________________ From: "Brittain, Mark" <mbritt...@navisite.com> To: arslist@ARSLIST.ORG Sent: Friday, February 8, 2013 2:12 PM Subject: HPD and SLM ** Hi All & TGIF, We have been on ITSM 7.6 for a couple of months and the some of the focus is now around reports. I can get reports from the Incident/HPD:Help Desk or the SLM:Measurement but not a combined report. I only have one set of service targets but multiple customers. Since the Company Name is not in the SLM:Measurement form, so I cannot pull a Resolution report by company. Is there by any chance a join form that combines some fields of both? It would make life easier if one did exist. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
