I tried this and it didn't work in this situation but I have seen that resolve issues in the past as well. The problem seems to be View specific as well, it's just that a specific group accesses this specific View.
Since this defect is annoying some important users, I've basically created a new view by copying one that works, then modifying it to be like the broken one, and modified my Active Link to point to the new view. That doesn't help me identify what caused the problem but at least this gets rid of the error for now. Since we've been using this same application since about 2005 on ARS 6.x with only minor updates, I will just keep an eye on it and hopefully no other views on the form get messed up. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, February 11, 2013 12:16 PM To: [email protected] Subject: Re: Weird New Window Active Link Issue ** Try adding the person to a new group. Keep them in their current groups, but add them to another one. This seems to resolve a lot of the "Caught Exception" errors we see. We have created a dummy group that we add people to. We add them as Unavailable and Associate Member. It works! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Monday, February 11, 2013 9:57 AM To: [email protected]<mailto:[email protected]> Subject: Re: Weird New Window Active Link Issue ** That's a good suggestion, although in this case it didn't help. I tried deleting the search preferences and the ar user preference record because I've seen that get corrupted as well. Fortunately I have a test user that I can use to experiment with, but unfortunately this problem only occurs in Production. Perhaps after hours I will try replacing the ClientCore.js file with the one from my test system where I can't recreate the error to see if it works, although they should be exactly the same. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ortega, Jesus A Sent: Monday, February 11, 2013 9:45 AM To: [email protected]<mailto:[email protected]> Subject: Re: Weird New Window Active Link Issue ** I've seen this error from time to time in Change Management and sometimes in Incident. Alert: Caught exception :Invalid property value. It happens by user and usually flushing the cache on the mid-tiers clears it up. However, on one occasion I had a user that could not be fixed by this method. They would see this error whenever they would search. After opening a case with BMC, they recommended that I wipe out the Application Search Preferences for user with the issue. Apparently the user had a corrupt entry in that form and when the Change or Incident form would open, this form was retrieved and would cause the error. After clearing out the search preferences, the error went away. I had to export the searches before I cleared it out so that I could import them afterwards. It solved the issue. I don't know if this is even related since you have a custom application, but I thought I would mention it anyway. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Monday, February 11, 2013 8:39 AM To: [email protected]<mailto:[email protected]> Subject: Re: Weird New Window Active Link Issue ** Michael, I didn't enable IE compatibility mode. I'm not even sure how to do that on IE 9 but I will Google for it. That would mostly be a concern because getting anything changed on our desktops, settings or software wise, requires just short of a papal conclave. I am keying off of $GROUPS$ which has worked for several years and for over a year on 7.6.4 so I don't think that is the problem. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nau, Michael Sent: Monday, February 11, 2013 2:22 AM To: [email protected]<mailto:[email protected]> Subject: Re: Weird New Window Active Link Issue ** Shawn, - did you try enable IE compatibility mode to rule out JavaScript issues? Regards, Michael From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Sunday, February 10, 2013 3:19 PM To: [email protected]<mailto:[email protected]> Subject: Weird New Window Active Link Issue ** Good morning, I've got a weird error with a custom application on ARS 7.6.4 SP2 that just started appearing. Basically, I've got a deployable application with two different support groups and roles. From the Console of this application, there is a button that launches the primary form in search mode. On that button there are two active links, one for each support group. Here's where it gets weird. Out of nowhere, Support Group A gets an error when they click on the link to open the form in search mode. The error says: Caught exception :Invalid property value. Once that pops up, the form fails to actually load. In the Workflow Logging window, it displays: Alert: Caught exception :Invalid property value. Unfortunately, that's not where this issue ends. There are several other times that this error will not pop up: 1) When you click the link as a user with admin rights. 2) When you click the link as a member of the other support group (the other Active Link is identical, except that it opens a different view of the form and is tied to the other group.) 3) When you click the link in Firefox or Chrome. I'm really stumped. At first I didn't think I could recreate it since I mainly use Firefox for Remedy (IE 9 is a piece of garbage) and I tried in IE with my admin account since I set it up as a member of that group. However, when I use my test user with IE 9, I get this error every time. I tried making a copy of the form view as well as making a new Active Link and disabling the old one. I've tried clearing browser cache, server cache, a complete restart of everything to do with Remedy, and none of it makes any difference. The timing of this error popping up was very strange, since it has been months since I've made any changes to this application. Any suggestions or ideas? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . 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