You need to correct the application preference record: 1- Go to Application Preferences form 2- Select the Task Management Tab. 3- Click on the Task Status Dropdown list and select All Open Tasks 4- Save the Preference. 5- Flush the browser and midtier cache and ask customer to login again.
Test the issue again. HTH Regards, Kunal On Wed, Feb 13, 2013 at 5:07 AM, Sanner, Lorraine <[email protected]>wrote: > I've done this a dozen times and it never seems to stick; the closed Tasks > keep coming back up. Any advice? > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Tauf Chowdhury > Sent: Thursday, January 10, 2013 1:05 PM > To: [email protected] > Subject: Re: closed CRQ tasks in overview console > > If you mean the one that shows up by default when you log in, it is driven > by the settings from the actual overview console. So from your app list, go > to Foundation Elements> Overview Console. The. On the left, go into the app > preferences and set it. Then go back to the home page. > > Sent from my iPhone > > On Jan 10, 2013, at 3:03 PM, Bob Ellington <[email protected]> > wrote: > > > Tauf, in 7.6.04, the general overview console, you only have selections > like "Assigned To All My Groups". It shows open Inc, PBM, CRQ, TSK etc. > But it is showing me the Closed (status reason Cancelled) tasks. If those > don't get out of the list then it could grow to have thousands of records > in it. > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
