Anand - You need to check following things: 1. Is this CRQ submitted by template or not? 2. If yes then you are using custom approval process... so check if you had a approval mappings for that custom process.
3. If not then create a individual approval mapping for the standard close down approval. and then test the issue again. 4. If the issue persists enable the approval debug log and look for the error you see for the close down approval rule. 5. When ever you submit the CRQ, check the all approval/future approval drop down and see if you if the close down approval is showing or not. HTH. Kunal On Tue, Feb 12, 2013 at 8:49 PM, Pargeter, Christie :CO IS <[email protected] > wrote: > Just to validate you have mappings in your Approval form for Close down? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Anandakumar L > Sent: Tuesday, February 12, 2013 1:53 AM > To: [email protected] > Subject: change moves automatically close after closing task > > Hi Team, > > We have an issue that when users try to update the Implementation phase > task to close in CRQ staqe "Scheduled" or "Implementation In Progress", the > related CRQ automatically moves to close without getting the closedown > approval even though it is defined for this phase. Please let me know what > should be the issue? > > Version details are: > > Remedy version - 7.6.04 SP2 > > ITSM version - 7.6.04 > > Thanks, > Anand > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
