Hi All, Can anyone help me on this ?
On Fri, Jan 18, 2013 at 6:39 PM, Jithin T.R < [email protected]> wrote: > Hi All, > > In our QA environment, SLT's are attaching to the incidents without any > issue. However its not starting or moving it to Inprogress status. > > This issue is started when we tried to change the "Start Time for > Request-Based SVTs" to "Submitted Date" from "Reported Date". After this > change we are unable to build this rule "HPD:Help > Desk_MeasReqAvailLoopLabel" and getting below error in SLM:Rule Definition > form. > 09:32:51 17 Jan 2013 > 09:32:51 17 Jan 2013 > *************************************************************************** > 09:32:51 17 Jan 2013 Start Create-Rule Processing ... > 09:32:51 17 Jan 2013 Command: "Create-Rule"; form "SLM:RuleDefinition"; > guid: "AG005056A4002DNraGUAt8XHGQbeIC"; EntryIdString "000000000000203" > 09:32:51 17 Jan 2013 Looking up events, conds & actions for rule > "HPD:Help Desk_MeasReqAvailLoopLabel" > 09:32:51 17 Jan 2013 Rule::GetRuleInfo: ERROR : Found unexepected number > of Event objects (0) for Rule: AG005056A4002DNraGUAt8XHGQbeIC; expected 1 > 09:32:51 17 Jan 2013 Error retrieving rule information .. on form > "SLM:RuleDefinition" for guid "AG005056A4002DNraGUAt8XHGQbeIC"; Cannot > build rule. > 09:32:51 17 Jan 2013 Rule implementation being deleted because rule is > deactivated or invalidated > 09:32:51 17 Jan 2013 Workflow::Delete - Delete using Name in > SLM:RuleDefinition > 09:32:51 17 Jan 2013 > 09:32:51 17 Jan 2013 ruleName: HPD:Help Desk_MeasReqAvailLoopLabel > 09:32:51 17 Jan 2013 Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - > Delete entries with qualification = "'490003300' LIKE "%HPD:Help > Desk_MeasReqAvailLoopLabel%"" > 09:32:51 17 Jan 2013 Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - > No Entries found to delete from SLM:RuleFilterRegistration form > 09:32:51 17 Jan 2013 Rule implementation deleted, filters removed from > server ... > > Thanks in Advance > > Regards, > Jithin Radhakrishnan. > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
