Hi Guys, Is there a specific reason you should re-engineer overlays with granular overlays before upgrading applications?
We have a 7.6.04 SP2 ITSM install (windows/SQL) on which we have implemented some customisations using the object overlay method available in 7.6. These are mostly basic customisations but some are on the major forms (HPD:Help Desk, Incident Console etc) - examples would be adding custom tabs & fields, moving the position of fields, adding columns to tables etc. We are now looking at upgrading to the latest 8.1 release. So I am wondering, when we upgrade to AR System 8.1 do we HAVE to re-engineer the customisations to Granular before upgrading ITSM OR can we upgrade all the applications and at a later date re-engineer the customisations. I understand that it will mean we will not be able to see some new features if we have overlays in place (eg: the Classification tab in Help Desk etc) but the base form would still be updated so in theory I can come back later and change to granular overlays hence revealing the new features. Am I overlooking something? is there a specific reason you should implement granular overlays before upgrading applications? Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
