Hierarchical groups were added in 7.6.03 of AR System. They are fully functional and provide the capability to any application who configured themselves to use the functionality.
NOTE HOWEVER that the ITSM solution has not added support for hierarchical groups to the solution at this time (it is not in 8.1). A custom form can take advantage of the functionality. We have had some customers customize ITSM to add the functionality (it works just fine as AR System supports it fully once the application adds the necessary definitions). So, it is an AR System capability but not exposed through ITSM so if you are looking only at ITSM as an interaction, you may not have seen this feature. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Thursday, February 28, 2013 1:20 PM To: [email protected] Subject: Re: RequestID of Remedy Group I know you'll point me to a page somewhere in the volumes of documentation, but when did hierarchical groups come to the playground (what version) and how do you define them. Sounds like something that folks needed back in ITSM 5.5. ----- Original Message ----- From: "Doug Mueller" <[email protected]> To: [email protected] Sent: Thursday, February 28, 2013 3:58:58 PM Subject: Re: RequestID of Remedy Group Everyone, Actually..... You need to be careful because the Group List is the list of EXPLICIT groups you are a member of. These are the groups to which you are specifically assigned. There are also the Computed Groups of which you may be a member based on your membership in the various explicit group assignments and your login name. These are in a different read-only field on the User form that is updated for you by the system to show which ones you matched. Then, there is the hierarchical group feature which if used means that you being explicitly assigned to one group may also grant you permissions to other groups which are below you in the hierarchy. Next, there is the Public group which of course grants you some permissions but as everyone is in this group, you can assume this group. At you know what groups you are a member of. Of course, you dynamically become a member of the Submitter and Assignee groups based on your login ID being in the corresponding fields on per record basis as well. OK, this finally gives you the list of all groups of which you have access. So, depending on what the purpose of getting this list is, remember, there are all kinds of issues with getting the group list -- is it the explicit group list or the expanded group lists that tell you what you additionally have access to. Then, if you are using this to determine access, you need to consider both the direct group assignment of permissions and the row level security permission assignment and then the presence of any group in your expanded group lists being in data fields.... But, that is a discussion for a different day. I hope this helps, Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, February 28, 2013 5:58 AM To: [email protected] Subject: Re: RequestID of Remedy Group That'll only give you ITSM permissions, the 'Group List' field in the User form will give you the rest. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rem_Developer Sent: Thursday, February 28, 2013 12:19 AM To: [email protected] Subject: Re: RequestID of Remedy Group ** CTM:People Group Association. Query for particular User.. Dhananjay From: Sayali Mahajan [via ARS (Action Request System)] [mailto:ml-node+[hidden email]] Sent: 28 February 2013 12:22 To: Dhananjay Deshpande Subject: RequestID of Remedy Group ** Hi, Is there a query/table to get the RequestIDs of all groups connected to a Remedy User? Any help will be appreciated. Thanks in advance. Regards, Sayali _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/RequestID-of-Remedy-Group-tp7586866.html To start a new topic under ARS (Action Request System), email [hidden email] To unsubscribe from ARS (Action Request System), click here. 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