H All & TGIF, In 6.3 we had a home grown Change Request and once the work was completed, an email notification was sent to the requester, seeking approval of the changes. The requester would then reply back with their approval/disapproval. After that the Change can be closed.
Now in ITSM 7.6, I am thinking this is about the same functionality as the Close Down Approval. However I can't figure out how to make it work. Really don't want to do anything custom if the functionality is already there. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
