Andy, We tried acquiring BMC Mobile app early last year/end of 2011; but at the time was not mature to handle a customized environment not the itsm suite. We don't even use approval engine; as I think our change systems was prior to that. That being said about our state, what we did, was using webservices, php and ios webkit.jquery we built an mobile interface to that does limited processes like, place an incident in progress/closed a request, a dash board of tickets based on sla's, and dashboard for change. We are looking a adding phase 2, re-assign requests and create request for Service managements. For change we will leave to dashboard, because of nerc, serc, ferc, sox, and other compliances. No attachments are viewed via this method, also. We use bigfix mdm to manage boyd and corporate devices and vpn that access our mobile interface.
So based on you environment, BMC mobility may work. Good luck. Dee _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
