User MUST have Incident Config permission to import the incident template. Incident Config' permissions: - You can create templates and assign them to any group, no matter what functional role you have.
You must grant the Support Group Admin functional role to the templates. With this role, template modification is restricted to templates for which the user is a member of the authoring group With 'Incident User' permissions: - You can not create templates. - Template Authored Group (in the 'Authored for Groups' tab) specifies the group that has the ability to import the template. - You can assign the Template Author to any group where you have a Functional Role of "Support Group Admin" HTH From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Monday, March 11, 2013 6:16 PM To: [email protected] Subject: Importing templates using data management tool ** Dears, When I importing incident templates using data management tool I got an error "invalid template authoring group". Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: [email protected] [cid:[email protected]]<http://www.vodafone.com.eg/> vodafone.com.eg <http://www.vodafone.com.eg> This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg<http://www.vodafone.com.eg/> ************************************************************************************************************************* _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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