Mark,

 

I added these fields to the form several years back and it has been
helpful in instances like yours:

 

 

 

The values are set from the Arrived Time when the form loads.  The user
can choose "2" for the Month and "2013" for the Year to see all of the
tickets that arrived in February, 2013.

 

HTH,

Kelvin

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Friday, March 15, 2013 9:28 AM
To: [email protected]
Subject: Date Query

 

** 

Hi All & TGIF,

 

I want to set up a web report like "give me all the tickets created last
week" or "give me all of the tickets created last month". When running
the report the query would know today is Friday March 15h and the report
is to include all the ticket created between Sunday March 3rd  and
Saturday March 9th.

 

I know I can do for yesterday, last 7 days, etc. using $DATE$ but don't
know if it can be done for last week or last month.

 

ARS 7.6.04

ITSM 7.6.04 

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

[email protected]

Office: 315-453-2912 x5335

Mobile: 315-882.5360

 

 

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