You could just create a simple form called something like “Counter”. 1.) Create 4 fields to report from; Login ID, Count, Client, Active?.
2.) Find the workflow that checks for user licenses or preferences on login. 3.) From there you write workflow to create a new record if none exists (Remedy LoginID = Login ID) or update if a match is found and increment the count field, capture the client type (UT, Web, Mobile) and flag Active? = 1. 4.) Add workflow to the logout button and change the Active? Value to 0. Not sure if you really care about the Active value but I thought I would throw it in the mix. And no this is not an “ideal” solution but it will work once you find the OOB workflow to piggy-back off of. There are also ways that a User could skew the data, i.e. login to more than one UT at one time from the same machine. That will technically only use 1 license but would show as two on your counter form. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Karthick Sent: Tuesday, March 19, 2013 12:16 AM To: [email protected] Subject: Re: Monitor license usage - for individual user ** You right David but my remedy version is 7.1. I need to see or check who is really using remedy account. Sent from my iPhone On 19-Mar-2013, at 3:30 AM, "Easter, David" <[email protected]<mailto:[email protected]>> wrote: ** Additionally, while one can’t turn on license usage tracking for just one user; one could turn on the Historical License Usage function and then search the form for that particular user. This will only track, however, write licenses and not read licenses. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rune Kristian Sørlid Sent: Monday, March 18, 2013 5:27 AM To: [email protected]<mailto:[email protected]> Subject: Re: Monitor license usage - for individual user ** Check out two forms: AR System Administration:Manage User Licenses AR System Administration:Lisense Review /Rune Sorlid 2013/3/18 Karthick <[email protected]<mailto:[email protected]>> ** Hi, Let me check on that if I try to workflow I ll let you know. Thanks once again. Sent from my iPhone On 18-Mar-2013, at 5:35 PM, Bira Mata <[email protected]<mailto:[email protected]>> wrote: ** I'm still working on this option as well, as I want to capture the current login. because the current login is a display only form and gets this information from a file it isn't in the database so it can't be query. My colleague and I have an idea to develop a workflow to get its information from the file. just haven't worked yet but it's expect to work fine. If you can just go for it and share with us =] On Mon, Mar 18, 2013 at 5:23 PM, Karthick <[email protected]<mailto:[email protected]>> wrote: ** Hi, Is that possible to capture the last logged and current login. Whether the user is currently using remedy or not for more than one month. Sent from my iPhone On 18-Mar-2013, at 4:53 PM, Karthick <[email protected]<mailto:[email protected]>> wrote: Thanks a lot , let me check and update on the same. Sent from my iPhone On 18-Mar-2013, at 3:39 PM, Bira Mata <[email protected]<mailto:[email protected]>> wrote: ** I never tried to monitor it. But when I need to get some information I do a query into the db. you can try to run the query and create a stored procedure to run it periodically and exporting to a file then use any monitoring product to read it to you here is the query that I run select m.Full_Name,m.login_name,n.Group_Name,m.Email_Address,n.Group_Name, case when m.License_Type ='1' then 'Fixed' else 'Floating' end as License_Type from Group_x n, User_x m where m.Group_List like '%;'+ CONVERT(varchar, n.Group_ID) + ';%' and m.License_Type like '[1-2]' and n.Group_Name not like '[0-9]%' order by m.Full_Name asc =] Bira On Mon, Mar 18, 2013 at 2:48 PM, Karthick <[email protected]<mailto:[email protected]>> wrote: > Hi All, > > Can any one help me in monitoring the license usage for individual user jn > remedy. > > Really I don't want to try the free utility to monitor the license usage, is > there any other way to check the license usage > > Remedy Environment: > > Remedy ARS : 7.1 > DB : SQL 2005 > Platform : Windows 2003 > > > Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
