Sandra,
Due to the fact that the TNSNames.ora file is the clients connection to the
DB, yes, changing that will re-point your Remedy instance to the new db


On Tue, Mar 19, 2013 at 9:50 AM, Hennigan, Sandra <[email protected]
> wrote:

> All,
>
> I just found out that the Oracle database instance to which I installed
> full ITSM 8.1 is in Test; the servers are in production.
> The db needs to be moved to production.
>
> Windows 2008 R2
> Oracle 11g
> ARS & full ITSM suite 8.1
>
> The Oracle DBA will handle the copy of the database from test to
> production.
>
> This article on BMC Communities seems to address my needs -
>
> Aug 17, 2012 12:22 AM
> Making ARS point to a Database Server that is installed on a different
> machine
> Hi,
>
> I have ARS & Database (Oracle)  installed on the same machine.
> However, as per  business requirements ARS & Database need to be there on
> different machines.
> Assume that we have installed Oracle on a different machine, replicated it
> with the original database.
> Can anyone provide me with the Checklist that gives an exact idea about
> what changes need to be taken care of at Remedy end?
> I need the exact details (changes in the config files, etc) to implement
> the same.
> I would be more than satisfied if anyone could provide me with a detailed
> checklist as an attached file.
> Thanks !
>
> Correct Answer by Pankaj Jadhav  on Aug 21, 2012 11:08 PM
> Hi Friends,
>
> Actually we made no changes to the config file. We made no change at
> Remedy end as the new database was made as a clone of the original
> database. Even the "Oracle-Two-Task" parameter was kept untouched in the
> config file as the connection string was kept the same as that was before.
> Appropriate changes were made in "tnsnames.ora" file by the DBA, and this
> was enough.
>
>
> Is it really that simple for me, the Remedy developer >  I stop ARS, DBA
> relocates the database & updates the tnsnames.ora, I start ARS?
> Does the Oracle DBA know which tnsnames.ora file to change?
> Any "Got-yous" to prepare for? Precautions?
>
> Assistance is appreciated. Thank you!
>
> Sandra Hennigan
> Remedy Developer
>
>
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