It has been like that since at least ITSM 7.0. I'm guessing it is related to aesthetics as you mention.
-Patrick | -----Original Message----- | From: Action Request System discussion list(ARSList) | [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel | Sent: March 27, 2013 10:13 AM | To: arslist@ARSLIST.ORG | Subject: Whats with the Classification field labels in 8.1 | | Hi Guys, | | Time to let off some steam. | Just having a look a the classification tab that has been added to the Best | Practice View of Incidents in 8.1. | For the Operational Categorization Tier 1 - 3 and Product categorization | Tier 1-3 fields the display labels of the fields have been hidden behind | other fields and then separate text fields added where the labels would have | normaly been. | | Does anyone have any idea why on earth this has been done and why the labels | are not visible as normal? | The product Name, Model, Manufacture labels are all laid out as normal. | | This will affect users when they try to do an avanced search and click on | the field label expecting it to be added to the search bar but it will not | work. | | Also this highlights a bug of mine and many of my users - the name of the | actual field is ''Product Categorization Tier 1" but the label is Tier 1. | Which means when users unfamilar with the field names try to do a search, | report, filter or look in the audit log they cant find the fields they want | as the labels are different. My favourite one is the "Problem coordinator" | field which shows up as the "Assignee Pblm Mgr" in the audit log. | | As I write/rant I think I know why it has been done in the incident form - | it is for asthectic reasons - i.e it doesnt look pretty having a list of | long labels: | Product Categorization Tier 1 | Product Categorization Tier 2 | Product Categorization Tier 3 | It might not look pretty but at least the usability would have been better! | Why not shorten to Product Cat Tier 1. | | I notice in the change module they have named the fields Tier 1 - 3. But | then most things seem to be done differently accross the modules. eg. how | the customer is selected is wildly different in Incident and change. | | Note to any BMC readers: | Please try to keep labels, Db names and visble labels the same Please get | the change/incident/problem teams to look at the other modules and keep them | some way similar at least in the end users eyes. | | And breathe. Sorry about that folks, I just had to get it off my chest. | | Tony | | ____________________________________________________________________________ | ___ | UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers | Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
