You may want to consider submitting it as an idea in the BMC Communities<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support?view=idea>. This way it is visible to all community members (and non-BMC search engines) and you can gain support in votes.
Jason On Wed, Mar 27, 2013 at 8:42 AM, Stroud, Natalie K <[email protected]>wrote: > Tony: > > Some of it is probably due to the fact that they have different teams > working on the different modules. I understand why they would break the > work down that way, but the lack of a unifying vision for the UI across > modules results in frustration for those of us who support the product and > our end users alike. That's why they need consistency testers - folks who > are familiar with that common vision for the UI and can give feedback to > the different teams. > > Probably BMC would want an RFE for this. We all know that RFEs go to that > great bit bucket in the sky and sit there a while, but BMC can't implement > everything we ask for any more than we can implement everything our users > ask for. I just think that if enough of us put in RFEs for a consistent UI > across modules (and then define what we mean by that), that should tell > them something. > > I'll put in an RFE if you do! (And I encourage anyone else out there who > is frustrated by this same issue to also put in an RFE!) > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS-ITSM Reporting Specialist > Albuquerque, NM USA > [email protected] > ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of SUBSCRIBE ARSLIST theReel > Sent: Wednesday, March 27, 2013 9:17 AM > To: [email protected] > Subject: Re: [EXTERNAL] Whats with the Classification field labels in 8.1 > > Thanks Natalie, > > Good to know that it is not just me that this bugs. > > Some of our users top gripes: > 1) The layout of the fields are different in the modules. Eg. in Incident > the order of three fields is Notes, Template, Summary but in change it is > Template, Summary, Notes. In change you select Type and then prioratise but > in incident you prioratise then select the type. They should 'flow' the > same - it is basic UI design 101 stuff. (now customised) > 2) How you pick the customer is different in Incident/Change - In incident > if the user does not exsit you can create a new profile, no such option in > change. ( partly customised) > 3) How you enter time spent/effort is different and missing from problem > management altogether. > 4)In change it does not display the requested for name (now customised) > 5) The label does not always match the field name. > 6) They dont like the display only fields that are grey when it comes to > searching eg. change location - now better in 8.1 > > > Tony > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
