Hi marcelo, Again that sounds like an issue in the Application Preferences form user settings. If they have the incident 'Role' field set to "Owner Group" they will see all the calls, if they change that to "Assigned Group" then they should only see those calls assiged to their group. It works ok for us as long as those settings are correct.
Just finished testing that part, currently amending the search queries for the change console so that 'Open' change queries include those changes at Draft and Completed stages as they are excluded by default. Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
