Did you run into any errors when they save that object to their customizable home page? I tried the same thing, and it worked fine until someone tried to save it to their default things that come up. The next time they log in, they get some weird scripting errors. Unfortunately BMC support was no help when we opened a ticket on the issue because AR System code shouldn't generate non-Remedy errors.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Thursday, March 28, 2013 8:48 AM To: [email protected] Subject: Re: How to search for Tasks ** I created a Display form with two tabs to show a table of Tasks Assigned to Me and Tasks Assigned to My Group(s). I then added that to the Customizable Home Page. My users love using that instead of using the Overview Console. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 8:29 AM To: [email protected]<mailto:[email protected]> Subject: How to search for Tasks ** Good morning, I'm attempting to find out if there is an easier way for users to locate Tasks in Remedy. One of the issues we are dealing with is how they are not really visible anywhere except for the Overview Console. Additionally, it's difficult to do a search for Tasks. For example, let me compare doing a search on Incidents versus Tasks: INCIDENT SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Incident Management > Search Incident TASK SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Foundation Elements > Overview Console. 3) Click the "Search For Ticket" link at the top right of the table field. 4) Scroll to the bottom of the menu on the Request Type field and select "Task". 5) Click the Select button. I've thought of just creating at least one entry point to take users directly to the search screen for Tasks to resolve this, but I really shouldn't have to do it. I'm planning on replacing the entire Home Page with a custom one since it doesn't provide useful information on Change Requests or Tasks in terms of scheduled dates and other data. Another fix for my users will be solved by the migration to 8, where they restored the Tasks to a tab on Incidents since some portion of my users leverage Tasks on Incidents. How has your organization dealt with making Tasks easier to find and more visible? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
