Good afternoon, I'm curious if anyone has deployed the virtual agent in 8.x yet, and if so, how successful has it gone for you? How complex of a conversation can you map to it, if at all?
On a more humorous note, I've considered not advertising it as a part of the upgrade, swapping out the picture with one of myself, and making sure that my RKM and other data fits with it so I can make people think it's a chat with me to get help with Remedy rather than artificial intelligence. I would then need to extend it to integrate it with incoming email and set my email up as a MAPI inbox for Remedy, and tie it in with our instant messenger. My manager and director would likely give me approval to do this in order to reduce the flow of "incidents" of people contacting me directly instead of using SRM, our email integration with Incidents, or going directly to Incident Management to assign something to us. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
