Your observation is correct; if you look at the workflow you'll see that profile status field isn't included when selecting a person.
However, the client type of 'Vendor' is used to exclude people selection so a workaround could be to set this field as well as the status field when soft deleting a person. Cheers Peter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: 03 April 2013 18:18 To: [email protected] Subject: In ITSM, should users be able to select a person if the people Profile Status = Delete/obsolete Hi Guys, Hopefully a simple one here. If we set a people record 'Profile Status' to Obsolete or Delete users can still select this person in the Incident/Change modules. I have seen it written in previous posts that this field is only a marker and does not affect the record, but I have not seen anything in the official documents and other people I spoke to say that it is a defect. So before I go to support does anyone know is this indeed a defect or is it working as designed (badly?) I would hope that marking a profile as obsoltete or for deletion should restrict the use of this record like it does for other records. What does anyone else do with the old records when people leave - archive? I am trying to think of the implications of deleting the record and the only thing I can think of is that you would lose a bit of an audit trail on the people record itself - the incident / change records would not be affected even if an open Incident was linked to a person that was deleted. Thanks T ITSM 7.6.04 Sp2. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
