LJ, Off the top of my head I think you need to "Start today" and use the History feature of Flashboards data collection. I'm sure there are ways to make the calculation on old tickets and store the 1 day, 1 week , 1 month data but since Time is a moving thing you would need to recalculate every day to keep current. II haven't touched Flashboards for a few years but I have almost the same requirement to put in place this year. When I get started on it I'll look for your progress as a guide ;^>
Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Friday, April 05, 2013 9:13 AM To: [email protected] Subject: EXTERNAL: Flashboard: Aged Tickets ** ARS 7.5 With all of my varied experiences in Remedy, Flashboards are NOT something that I have ever needed to build or use...so I go to the community for help. I have the need to build an 'aged tickets' report, showing something relatively simple like counts of tickets that are 1 week old, 1 month old, older, that sort of thing...probably in a bar graph...but can't seem to get it to display things in the manner that I expect, so I was hoping that someone with more hands on experience might be able/willing to help. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
