Hi All, Ran into a case with two users when adding an attachment where they got the following error "Caught exception http://<servername>/asys/resources/html/Attachment Popup.HTML<http://%3cservername%3e/asys/resources/html/Attachment%20Popup.HTML>: 134 Type Error. The attachment was a 30 KB word document. I had not problem adding the attachment as well as other users doing the same.
Opened the issue with BMC and the suggestion I got was to delete their User Preference record. No KB or known error information was provided. Sounds like a case of "I don't know, try this" which does not sit well with me and is not scalable if this is part of a bigger issue. Has anyone seen this happen? If so how did you fix? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Mid-Tier 7.6.04 SP4 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE3504.A4D33710] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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