There is no need to update UDM:RappPassword form for this. As Yogesh mentioned UDM:RappPassword always needs an entry for Remedy Application Service user password for a specific AR server to which connection needs to be established. Since you updated it to new user's password it will not work since system uses that to connect to a server using remedy app service user. so please revert the UDM:RappPassword entry to the previous one and only update the user name on the AR connection. This should work.
Thanks, Rajendra On Fri, Apr 12, 2013 at 3:25 PM, Somavanshi, Yogesh < yogesh_somavan...@bmc.com> wrote: > ** > > UDM:RAppPassword always needs a entry for Remedy Application Service > password for specific AR servers to which a connection is established in > Spoon.**** > > So now when you change the AR user in Spoon to any other user make sure > the UDM Administrator role is assigned to this user so that internally the > AI engine will take care of impersonating the user and then you should not > get this error.**** > > ** ** > > -Thanks**** > > Yogesh **** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *mike chepaykin > *Sent:* Friday, April 12, 2013 2:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Atrium Integrator - change username in AR connection**** > > ** ** > > ** Hello everyone! > > All the wallowings is about 8.0 version of products - ARS, ITSM and > Atriujm Integrator. > > So, my problem is: I had _working_ custom, self-made transformation in > Spoon, which contains ARInput step to update data in Remedy. ARInput step > was based on AR connection with Demo user used. I tried to change username > to something more usable, like Integrator. So I created new user in User > form (no CTM:People record), updated records in UDM:RAppPassword form with > the password of this newly created user and updated ARInput step with new > user name, BUT!... > > When I try to test this updated AR connection with new username or just > run this transformation in Spoon I get an error: > > Error connecting to database [ARS_servername_35000_Integrator] : > org.pentaho.di.core.exception.KettleDatabaseException: > Error occured while trying to connect to the database > ERROR (623): Authentication failed; > > Can anybody tell me - what else should I do or update to change username > in AR connetion in Spoon? > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
