Mark: We don't get an error on the Request ID, but rather on the Submitter, and we get it when trying to create ANY type of related ticket (at least of the ones we've implemented so far, which include change, incident, problem investigation, known error, and knowledge). What happens in our case is that there is a double-quote, usually in the Summary. Remove the double-quote or replace it with a single quote, and then you can cancel out and try creating the related request again, and it usually works. That's also why the problem is intermittent - not all requests have the double-quote in the Summary. The problem is that is ITSM sees the double-quote as a SQL delimiter and not as part of the Summary, so it doesn't carry over all of the fields to the related ticket.
I'm not sure if that's the same thing you're seeing or not, but we've seen that problem with all versions of 7.6.0x. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, April 30, 2013 8:54 AM To: [email protected] Subject: [EXTERNAL] Relate a change to a change error ** HI All, I have an interesting situation that was reported to me. If a user using an existing Change selects Create Related Request >> Infrastructure Change sometimes it works and sometimes it does not. Specifically the new Change is displayed and if there is a small amount of data in the Notes/Detailed Description, the new Change is saved. If the Notes/Detailed Description is like 4,000 characters, on save the user gets an error "Required field cannot be blank.: Request ID (ARERR 326)" I would think if the issue was the size of the Notes was too big, it would generate max limit. Has anyone encountered this issue? ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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