We have done confidential incidents by using multi-tenancy. I just didn't know if having approvals makes that more challenging. In other words do the approvers need access to both companies? If they select an alternate how does that alternate see the request if they aren't part of the other company.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Thursday, May 16, 2013 3:56 PM To: [email protected] Subject: Re: Keeping a change request confidential ** When I've looked at this in the past, I was going to try to leverage either multi-tenancy or create a customization to limit the support groups that could access it (I was looking at confidential Incidents.) Instead, the requester opted to track those requests in another system. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hodgdon, Paul Sent: Thursday, May 16, 2013 2:50 PM To: [email protected]<mailto:[email protected]> Subject: Keeping a change request confidential ** I was wondering if anyone has ever had to keep a change request confidential from other support groups. Right now if a change request comes in, other groups can see the content, but not edit it. Is it possible to have a request not even be read, or at least the work detail and notes be read by another group? I do want approvers to still be able to approve it if it is assigned to them. [Description: Description: Description: cid:[email protected]] IT Accounts & ITSM Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 [email protected]<mailto:[email protected]> http://accounts.unh.edu<http://accounts.unh.edu/> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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