Ravibabu: The email engine uses javamail at its core -- I seem to remember a bug where the javamail client was failing to detect that a session had been closed by the server. I'd look for the newest email engine patch (if there is anything newer for 5.1.2) and if that doesn't work then try updating the javamail components with newer versions from Oracle.
HTH, --Phil ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Bhimineni Ravibabu [[email protected]] Sent: Friday, May 17, 2013 09:20 To: [email protected] Subject: Email Polling problem ** Hi Team, We have problem with email polling on today on all remedy servers (Prod and dev). we found the error SEVERE "EOF on socket" for all email boxes configured on the Remedy applications. We have checked with application server rebooting and email engine restart which did not resolve the problem. We have requested Windows Infrastructure team to check for the email exchange server and port which we are using for polling. Team confirmed the there is no issues with exchange server and port. Outgoing emails are working fine with Remedy application. Only problem is with inbound emails polling not working in the remedy application. we are using POP3 for incoming email polling. We are using AR system server 5.1.2 with patch 1494 and same with email engine services. Much appreciated for your help. Thanks & Regards, Bhimineni Ravibabu Thanks & Regards Ravibabu Bhimineni Steria. SIPCOTT IT PARK Chennai, CUG - 838 4356 Direct from UK: (9) (0121 673) 4356 Mobile: 0091 9042249329 http://www.Steria.com<http://www.steria.com/> +9144 47441000 extn 4346 Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _____________________________________________________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
