Review your Precedence rules. There is a default setting the a NULL entry will be overwritten by an entry with a value. Since it appears that you are making the change through Explorer you may need to do this using the AST form and no reconciliation.
-----Original Message----- From: Lisa Kemes <[email protected]> To: arslist <[email protected]> Sent: Tue, May 21, 2013 1:36 pm Subject: Reconciliation Ignoring Changes ** Not sure why this is happening, but when there is a change to a CI (let’s say Computer System), the reconciliation does not seem to work when you remove the data from a field. For example, I cleared out the Room field and hit save. I see that the a record is created in the Sandbox (with no room), then the Sandbox record disappears and the BMC.Core:BMC_BaseElement form is not updated. If I were to change the Room from RM37 to RM38 for example, the reconciliation works, but for some reason, it seems to ignore changes when you clear out a field. This happens with all the fields. Has anyone run into this problem before? ARS 7.6.04 ITSM Thanks! Lisa Kemes Remedy Consultant _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
