Hi Sue, We noticed this with the first release of WUT 7.5 in 2009 and it has happened to varying degrees ever since (see here<http://ars-action-request-system.1093659.n2.nabble.com/Upgrade-planned-to-ARS-7-5-Windows-7-tp5479658p5480747.html>for some background). Support quickly pointed out the only supported 64-bit OS for WUT was XP, issue closed.
Have you tried 7.6.04? Preferably SP4? My team is using this version rather successfully on Win 7 and Server 2008 64-bit machines. On very rare occasions a form will hang as in previous version. Most commonly it is the 'AR System Administration: Server Information' form. What seems to be the most successful is: 1. Copy the installation files to a local drive 2. Right click the setup.cmd -> Properties -> Compatibility tab -> check "Run this program in compatibly mode for:" -> select "Windows XP(Service Pack 3)" -> click ok (this step is key for the ODBC driver as well) 3. Run the setup.cmd file and install WUT 4. After WUT is installed find the "aruser.exe" in the WUT install directory and set it to run in XP compatibility mode same as in step 2 If there are still issues you can experiment with checking the different "Settings" boxes on the Compatibly tab. Some of the setting may affect how WUT is displayed or even affect other visual properties of Windows but should make WUT usable. Looking at my laptop I only have "Disable display scaling on high DPIsettings" checked. I am pretty sure I do not have this checked on all of the 64-bit machines I use WUT on. Hopefully that helps. Jason On Wed, May 22, 2013 at 5:49 AM, Barber, Sue <[email protected]> wrote: > ** > > Hello,**** > > ** ** > > We are running ARS incident (customized) version 7.6.03 and we are seeing > some debilitating slowness in some of our end user desktop UTs. We run > Windows 7 64 bit on the desktop and overall have had no real issues, except > for some of our power users who are having system lock ups and degradation > to the point of being unable to work. We are working with BMC on the issue > and they seem to be leaning towards our use of the 64 bit Windows OS on our > laptops. I wanted to find out if anyone else has had issues with the 32 > bit vs. 64 bit Windows OS and if so, were you able to fix it or come up > with a solution?**** > > > Thanks for your help, Sue Barber**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
