Hi Gajanan, I ran into this a little while ago. The base form for the table is the watch list and workflow changes this to the Help Desk form. The table in the Incident Console or all tables for that matter references the Field ID. In order for this to work the field added to the watch list join form must have the same Field ID number as the field on the Help Desk form you want to display.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gajanan Swami Sent: Thursday, May 30, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console ** Hi, I think I'm missing something when trying to add new columns to Incident management Console table. I have added columns into the watch list form and data values appear into console after selecting watch list only. However field is available for other options like Select My Group/All Groups but no data into the newly added columns now. Not sure what is missing even workflow looks upto the Incident form through EXTERNAL. Regards, Gajanan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anusha Das Sent: Saturday, October 27, 2012 6:23 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Incident Management Console ** Mark, The table that appears in the Incident Management console actually pulls data using EXTERNAL table qualification and it pulls it from a few different sources, but to answer your question, it is on the HPD:Incident Management Console form itself. My understanding is that if you makes the changes on the Incident Mgmt Console form, it will reflect the changes on the Home Page as well. We have made some customizations to the Incident Mgmt Console and see it reflected if Incident Mgmt Console is added to to the Home Page. ________________________________ Date: Sat, 27 Oct 2012 04:15:16 +0530 From: ravira...@hotmail.com<mailto:ravira...@hotmail.com> Subject: Re: Incident Management Console To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> ** Mark If you want to add new colums in the overview console You have to configure the ARDBCAppQuery plugin for the new field. For adding a new field follwo the below steps Create the field in SHR:ARDBC:Overview Console_template form and on SHR:ARDBC:Overview Console form Create an entry in the SHR:ARDBCFields form if the field is a Selection field, create Value records in the SHR:ARDBCEnumLookup form Restart the AR Plugin Server Thanks Ravi Rai ________________________________ Date: Fri, 26 Oct 2012 08:32:38 -0400 From: mbritt...@navisite.com<mailto:mbritt...@navisite.com> Subject: Incident Management Console To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> ** Hi All, I am working in ITSM 7.6.04 and I need to show or hide some of the columns. There question I have is "where is the table". If I look in the HPD: Incident Management Console, the database/ID name is z2TH_incidents/302087200. Also if I look in the HPD: HomePageContent:RL_IncidientConsole , the name/ID is the same How does that work? My guess is what appears in the Incident Management Console is a view of the other form. So where would I make the change? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
