Thanks LJ, I was really going for sanity check with the UT login. I really didn't want to chase that rabbit, with my luck its probably duck season anyway.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: Thursday, May 30, 2013 11:10 AM To: [email protected] Subject: Re: Mixed Case Login Issues ** Tommy, There are MANY a threads on this in the past. Mid-Tier you can do some JavaScript that moves it to lower case, but alas, I don't believe there is anything you can do with User Tool other than bonk them on the head and say "I told you lower, do it now'.... On Thu, May 30, 2013 at 9:57 AM, Tommy Morris <[email protected]<mailto:[email protected]>> wrote: ** AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshyman<https://communities.bmc.com/people/jshyman> but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
