Hi Dave, Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to mention the server hardware and OS, involves stepping through the versions. Not that building new in 7.6 would be an easy task but in the long run might be the better way to go.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) <p...@avaya.com<mailto:p...@avaya.com>> wrote: ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some .... unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long .... :) Regards Dave _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
