Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee.
Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Monday, June 10, 2013 4:43 PM To: [email protected] Subject: Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M <[email protected]<mailto:[email protected]>> wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com<http://www.wipro.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
