We have seen long times upgrading our ITSM from 7.6.04 to 8.1. Perhaps this is normal as this is a big portion of the data and apps in an AR/ITSM system but we are wondering if others are seeing similar long times? Here is the question and reply we posted to BMC Support.
We followed the suggestions in the url they gave but still had long times upgrading (12-18 hours). Are these long install times(12-18 hours) even when successful installs occur common when upgrading ITSM from 7.6.04 to 8.1? BMC: It totally depends on the data and resources. It could be normal at times. Are there any settings or reccomendations we could follow that could potentinally speed up this process time for the ITSM install? BMC: I suggest you to please follow all guidlines https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+ITSM+upgrade+recommendations it will promt to enter BMC support login credentials. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
