HI All, I have two ARS server in a server group and one database server. I have incidents being created from a web service and an email template. Both types of requests are processed through the IncidentInterface_Create form. The Incident Number and the Entry ID are sequences in the same order but the Submit Date is not as shown below. There were about 120 incidents created in a span of two minutes and I wouldn't think it would matter. Only thing I could think my be the cause is the time on the two AR Servers are not in sync. Has anyone seen this before?
Incident #INC000000017563, db record id INC000000015438 Create Date 6/17/2013 1:30PM Incident #INC000000017771, db record id INC000000015557 Create Date 6/17/2013 1:28PMl ARS 7.6.04 SP3 Oracle 11. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:[email protected]] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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