Fred ... the man !!! If you were here you'd get a great big Thank You !!! It worked, we logged in successfully.
This is only the v7.5 version but we're making progress. Now we're going to move the db in and see what turns up. Thank you Fred ... Susan On Wed, Jun 26, 2013 at 10:06 AM, Grooms, Frederick W < [email protected]> wrote: > ** > > With messages like Proxy Fork and Proxy Signal I wonder of the port mapper > is not running correctly.**** > > ** ** > > You can test this by changing the line in the ar.conf file **** > > Register-With-Portmapper: T **** > > from T to F and then start the processes**** > > ** ** > > Fred**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Susan Palmer > *Sent:* Wednesday, June 26, 2013 9:11 AM > > *To:* [email protected] > *Subject:* Re: Moving from Solaris to Linux**** > > ** ** > > ** **** > > Hi Mark,**** > > **** > > The log is below. > -bash-4.1$ cd /opt/bmc/ARSystem/db > -bash-4.1$ ls -l > total 20 > -rwxrwxr-x 1 root root 4024 Jun 25 15:13 arerror.log > -rw-r--r-- 1 root root 51 Jun 25 15:13 ar.lck > -rw-r--r-- 1 root root 0 Jun 25 15:11 armonitor.lck > -rwxrwxr-x 1 root root 810 Jun 25 15:13 armonitor.log > -rwxr-x--- 1 root root 5475 Jun 26 08:28 LicenseReport.txt > -bash-4.1$ tail -1000 arerror.log > Tue Jun 25 15:11:15 2013 : Action Request System(R) Server Version 7.5.00 > Patch 004 201002051027 > (c) Copyright 1991-2009 BMC Software, Inc. > Tue Jun 25 15:11:15 2013 390600 : This version of the Action Request > System(R) is ready for use or evaluation without purchasing or > activating an authorization key. > For unlimited capabilities, contact your sales representative. (ARNOTE 27) > Tue Jun 25 15:12:24 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:12:24 2013 Proxy Fork Process > Tue Jun 25 15:12:24 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:12:24 2013 Proxy Signal Process > Tue Jun 25 15:12:24 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:12:24 2013 Proxy Fork Process > Tue Jun 25 15:12:24 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:12:24 2013 Proxy Signal Process > Tue Jun 25 15:12:24 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:12:24 2013 Proxy Fork Process > Tue Jun 25 15:12:24 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:12:24 2013 Proxy Signal Process > Tue Jun 25 15:12:24 2013 ProcessMain : Have tried to launch this server > more th an four times within 30 seconds -- abandoning attempt to start > this server (ARER R 845) > Tue Jun 25 15:12:24 2013 Proxy Signal Process > Tue Jun 25 15:12:24 2013 ProcessMain : Have tried to launch this server > more th an four times within 30 seconds -- abandoning attempt to start > this server (ARER R 845) > Tue Jun 25 15:12:24 2013 Proxy Fork Process > Tue Jun 25 15:13:28 2013 390600 : AR System server terminated when a > signal/exc eption was received by the server (ARNOTE 20) > Tue Jun 25 15:13:28 2013 11 > Timestamp: 1372191208.7387 > Thread Id: 688269056 > Version: 7.5.00 Patch 004 201002051027 Feb 5 2010 12:25:36 > ServerName: remapp01 > Database: SQL -- Oracle > Hardware: x86_64 > OS: Linux 2.6.32-358.6.2.el6.x86_64 > RPC Id: 84 > RPC Call: 35 > RPC Queue: 390600 > Client: User Demo from Unidentified Client (protocol 14) at IP address > 10.0.3 .173**** > > Tue Jun 25 15:13:28 2013 : Action Request System(R) Server Version 7.5.00 > Patch 004 201002051027 > (c) Copyright 1991-2009 BMC Software, Inc. > Tue Jun 25 15:13:28 2013 390600 : This version of the Action Request > System(R) is ready for use or evaluation without purchasing or > activating an authorization key. > For unlimited capabilities, contact your sales representative. (ARNOTE 27) > Tue Jun 25 15:13:36 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:13:36 2013 Proxy Fork Process > Tue Jun 25 15:13:36 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:13:36 2013 Proxy Signal Process > Tue Jun 25 15:13:36 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:13:36 2013 Proxy Signal Process > Tue Jun 25 15:13:36 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:13:36 2013 Proxy Fork Process > Tue Jun 25 15:13:36 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:13:36 2013 Proxy Fork Process > Tue Jun 25 15:13:36 2013 ProcessMain : AR System server terminated > unexpectedly -- restarting (ARERR 802) > Tue Jun 25 15:13:36 2013 Proxy Signal Process > Tue Jun 25 15:13:36 2013 ProcessMain : Have tried to launch this server > more th an four times within 30 seconds -- abandoning attempt to start > this server (ARER R 845) > Tue Jun 25 15:13:36 2013 Proxy Signal Process > Tue Jun 25 15:13:36 2013 ProcessMain : Have tried to launch this server > more th an four times within 30 seconds -- abandoning attempt to start > this server (ARER R 845) > Tue Jun 25 15:13:36 2013 Proxy Fork Process > -bash-4.1$**** > > **** > > The ar.conf:**** > > Server-Name: remapp01 > Server-directory: /opt/bmc/ARSystem/db/ > Multiple-ARSystem-Servers: T > Register-With-Portmapper: T > TCD-Specific-Port: 55855 > Plugin-Port: 55856 > Alternate-Approval-Reg: T > Currency-Ratio-Client-Refresh-Interval: 60 > Homepage-Form: Home Page > Private-RPC-Socket: 390601 1 1 > Private-RPC-Socket: 390603 1 1 > Private-RPC-Socket: 390620 2 2 > Private-RPC-Socket: 390635 2 2 > Plugin-Path: /opt/bmc/ARSystem/bin > Plugin-Path: /opt/bmc/ARSystem/pluginsvr > Plugin: ardbcconf.so > Plugin: reportplugin.so > Plugin: ServerAdmin.so > Plugin: FlashboardObject.so > Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY 10.0.3.173:9999 > Db-name: ARSYSTEM > Db-user: ARAdmin > Dbhome-directory: /usr/lib/oracle/10.2.0.5/client64 > Oracle-Two-Task: REMtest > Cache-Mode: 1 > DSO-User-Password: > w5HQppwno96ueZ5sFV+ujk8cWeEAH09xCNKCfhrc12r65E295SzgxxiFMLvg23wuB+OOoaGNMOVw4+H7+eqmm1OXR4p21lZVCeDPqlgCxGLOrp8gd3NSSw== > Remedy-App-Service-Password: > fN1BPTzuTEsRhjjF+nr8HW7Jcy0pT0xYJkLn8HhdYnPATcd8mDc09SqaxuHjqnLFT3TwgL6DiGjPL27tQUJVqvZj0ZX98F62B0McsRPAFDeVIaa1qH4/aA== > Mid-Tier-Service-Password: > hcIt5uh6juSy/6O1LMqDTIZXV2x971GaN32Qy4vd4tVZGiKCNtqY2MdCUYxfrCdF8bmXfogHbdXwY28pbLC05WSZRvds7q+B26rHuWLntYTuStObpwl5YQ== > -bash-4.1$ > > ** > ****** > > On Wed, Jun 26, 2013 at 3:09 AM, Walters, Mark <[email protected]> > wrote:**** > > ** **** > > It looks as though the server failed to start for some reason – do you > have the arerror.log?**** > > **** > > Mark**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Susan Palmer > *Sent:* 26 June 2013 00:16 > *To:* [email protected] > *Subject:* Re: Moving from Solaris to Linux**** > > **** > > ** **** > > We just did the following**** > > **** > > We have a junk vm to play with on a new linux server**** > > Installed empty oracle 11g db **** > > Installed 10g oracle client**** > > Ran v7.5 NEW install**** > > FAILED**** > > **** > > I sent support the whole log, which I didn't look totally through. The > end message doesn't really say too much. We were only installing the AR > Server, nothing else. > > BMC Remedy Action Request System 7.5.00 Patch 004 install failed. **** > > --------------------------------------------------------**** > > Feature AR System Server failed**** > > --------------------------------------------------------**** > > (Jun 25 2013 03:13:47.422 PM > -0500),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask, > **** > > PROGRESS EVENT > {Description=[installCompletion.installCompletion.description],Progress=[100],Detail=[installCompletion.installCompletion.complete]} > **** > > (Jun 25 2013 03:13:47.771 PM > -0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction, > **** > > LOG EVENT {Description=[COMPLETED > InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]} > **** > > (Jun 25 2013 03:13:47.789 PM > -0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,**** > > LOG EVENT {Description=[CREATED > InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.ui.ARSuiteKitInstallSummaryInstallationPanelDelegate]} > **** > > (Jun 25 2013 03:13:47.837 PM > -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,**** > > LOG EVENT {Description=[SET PROPERTY > VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}**** > > (Jun 25 2013 03:13:47.837 PM > -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,**** > > LOG EVENT {Description=[SET PROPERTY > VALIDATION_WARNING_RESULT],Detail=[VALIDATION_SUCCESS]}**** > > (Jun 25 2013 03:13:47.861 PM > -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,**** > > LOG EVENT {Description=[SET PROPERTY > VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}**** > > (Jun 25 2013 03:13:47.861 PM > -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,**** > > LOG EVENT {Description=[SET PROPERTY > VALIDATION_WARNING_RESULT],Detail=[VALIDATION_SUCCESS]}**** > > ** ** > > On Tue, Jun 25, 2013 at 2:43 PM, Jason Miller <[email protected]> > wrote:**** > > ** **** > > I have done that a few times; build a fresh junk ARSystem db and then once > I have a working Remedy app server connect to the real db I want to work > with. Works like a champ! **** > > **** > > Jason**** > > **** > > On Tue, Jun 25, 2013 at 11:57 AM, Susan Palmer <[email protected]> > wrote:**** > > ** **** > > Unicode is only in our data. We had a unicode database, then an > outsourcer dba created our new db in '09 to be non-unicode but this went > unnoticed for a year. We have a China office and they didn't mention their > 'data' characters were not appearing correctly, so in worklog type fields > we have ??? where unicode type characters were. We need to go back to > unicode for our data.**** > > **** > > I don't use unicode type characters in the objects so that should not be > an issue. The dba already did a unicode conversion on the db side and > there were only 160 records affected and we are choosing just to replace > extraneous characters with an x. It works for us in the situations where > that data exists. **** > > **** > > So from a unicode perspective I think we're ok.**** > > My understanding, although it could be in error, is that ARS isn't > specified as unicode per se, it takes on whatever oracle is.**** > > We just spent time on the phone with Support and we're going to try this > approach this afternoon.**** > > Install empty oracle 11g db on new linux server**** > > 10g client**** > > Install ARS 7.5P4**** > > Export/import the oracle database (dba oracle function)**** > > In ar.conf change db path from ARSYSTEM to ARSYSTEM1**** > > Test to confirm we can connect via Remedy**** > > Then do the 8.1 install**** > > **** > > Slightly different than our first two attempts, will let you know how it > goes!**** > > **** > > Thanks for all the info ...**** > > Susan**** > > On Tue, Jun 25, 2013 at 1:42 PM, Misi Mladoniczky <[email protected]> wrote:*** > * > > Hi, > > Mark is right. You need to do the Unicode conversion through the API and > through importing def-files. > > If you have no Unicode-characters in your system whatsoever, it might work > with a straight database conversion. > > The problem is that the AR System in most cases counts Bytes and not > Characters, which really makes things confusing. > > My RRR|DefDiff utility actually do compare a non-unicode-def-file with a > unicode-def-file, but I had to do some changes in the byte-counts of > character-strings to get it working...**** > > > Best Regards - Misi, RRR AB, http://rrr.se**** > > > Well, and that's because we put the new 11g database right on the linux > > server and the dba did the 10g to 11g conversion at that time. Maybe he > > needed to that unicode conversion in a separate place first. > > > > On Tue, Jun 25, 2013 at 11:17 AM, Susan Palmer <[email protected] > >wrote: > > > >> Hi Mark, > >> > >> The unicode conversion happened separately from our steps. In our steps > >> we were using the unicode database. > >> > >> Thanks, > >> Susan > >> > >> On Tue, Jun 25, 2013 at 11:12 AM, Walters, Mark > >> <[email protected]>wrote: > >> > >>> ** > >>> > >>> You can’t convert a non-Unicode ARS database to a Unicode one – which > >>> is > >>> what I think you’re suggesting using the steps below. You’ll need a > >>> clean > >>> install of 8.1/Unicode and some sort of migration of data. If you > check > >>> back through the archives there are various threads which go into the* > *** > > >>> details of why the conversion is not likely to work.**** > >>> > >>> ** ** > >>> > >>> Mark**** > >>> > >>> ** ** > >>> > >>> *From:* Action Request System discussion list(ARSList) [mailto: > >>> [email protected]] *On Behalf Of *Susan Palmer > >>> *Sent:* 25 June 2013 15:04 > >>> *To:* [email protected] > >>> *Subject:* Moving from Solaris to Linux**** > >>> > >>> ** ** > >>> > >>> ** **** > >>> > >>> Hi Everyone,**** > >>> > >>> ******** > > >>> > >>> Our current environment is Solaris 10 with Oracle 10g non-unicode and > ARS > >>> 7.5P4. We are trying to move to a Linux CentOS release 6.4 Final (Red > Hat**** > > >>> Linus 6.4) with Oracle 11g unicode and ARS 8.1. These are VM > instances.* > >>> *** > >>> > >>> ******** > > >>> > >>> We are finding the Linux box does want Oracle 10g. Since we are moving > >>> to a new server we wanted to do fresh installs at the 10g level and do > an > >>> import of our database, then proceed with the oracle upgrade and ARS** > ** > > >>> upgrade.**** > >>> > >>> ******** > > >>> > >>> So we thought we would start with an 11g db on the linux box and go > from > >>> there but when we tried the 7.5 install it said it wouldn't work on > 11g.**** > > >>> When I check the compatibility chart it indicated 10g or higher for > 7.5.* > >>> > >>> > >>> > >>> So the basic steps we'd like to do: > >>> > >>> Install 11g on the linux server. > >>> > >>> Export 10g from current server and import it into 11g. > >>> Install ARS 7.5 (we received an error at this point saying it wouldn't > >>> work > on 11g ???) > >>> > >>> Install ARS 8.1 > > >>> > >>> Has anyone done something similar? Is there something wrong with our* > *** > > >>> approach? > >>> > > >>> Appreciate any feedback you can provide. > >>> > >>> Thanks, > >>> Susan > >>> > >>> Susan Palmer > >>> ShopperTrak > >>> 233 S Wacker Drive 41st floor > >>> Chicago, IL 60606 > >>> 312-529-5325 > >>> [email protected] > >>> > >> > >**** > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org**** > > "Where the Answers Are, and have been for 20 years"**** > > ** ** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
