I'm building a HelpTool besides ITSM, when removing a user from a Support Group, or inactivate a Support Group, checking open objects like inc, changes, problems, auto-routing and things like that.
But, how to find Templates authorized for a Support Group, or, is that not needed, if status for the Support Group is set to Offline or Obsolete when all open tickets have been handled, there is ITSM code taking care of templates authorized for Support Groups...? // Lars _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
