We have just upgrade to 8.1 and went live a few weeks ago.  We are a mix of IE8 
and IE9.  We have seen serious performance issues with the users that use IE8.  
We are in the same situation in we can't upgrade everyone quickly to IE9 and no 
other browser is an option.  We are working 24/7 with BMC on this but have not 
received an acceptable solution.  


Tim

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of James Lauber
Sent: Thursday, June 27, 2013 9:27 AM
To: [email protected]
Subject: Mid Tier 8.1 and IE 8

** We're starting to plan an upgrade from 7.6.03 to 8.0 or 8.1, for both ARS 
and ITSM. In looking through the known issues for both versions, the issue of 
degraded performance with IE 8 and the 8.1 mid tier jumped out at me. We 
currently use IE 8 and an upgrade to 9/10 is not scheduled until late this year 
or early next year. An alternate browser is also not an option, at least not 
without much begging and pleading, and then several months of testing. 

My question is, how common is the performance degradation? Has anyone 
experienced this first hand? We'd like to take advantage of some of the new 8.1 
features, so it might be worth trying if this is more of an intermittent issue. 
Any experiences you'd like to share would be greatly appreciated. 

Thanks 

Andy Lauber
Software Engineer II

Midland Loan Services, a PNC Real Estate business
10851 Mastin, Suite 300
Overland Park KS 66210
(p) 913.253.9097 | (f) 913.253.9001
[email protected]


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