Sandra, I have used the steps you listed in our 7.5 environment - going through all the forms, deleting entries, & it worked.
To avoid this happening in the first place I found it helps to restart Remedy before extending the CMBD. It also helps to make sure everything was entered absolutely correctly. Not that I've ever entered anything incorrectly; I've just heard about it. HTH, Rebecca On Mon, Jul 1, 2013 at 10:32 AM, Pabitra Subudhi < [email protected]> wrote: > ** > Hi we can avoid the Change Pending issue with the help of cmdb driver. > Just need to run the driver with proper steps being followed. The setps > are:- > > 1. go to the Atrium core installed directory. > 2. set path like export LD_LIBRARY_PATH=:$<Path to bin directory>$ > 3. export $LD_LIBRARY_PATH. > 4. run:- ./cmdbdriver > 5. run:- init Just to initialize the utility > 6.Run:- log and provide preper AR login information > 7.Run:- ssp and provide the TCP and RPC port if any in use. > 8.Run sync > 9. It will ask for some Pending ID:- take it from OBJSTR:Class form by > searching for Pending System status and copy the Pending ID and paste it in > this command. > 10.Wait for some time for sync. once completed (we will again get back to > command mode fro halt screen)you can refresh the OBJSTR:Class, and see the > nerty should be removed. Verify from Class manager console itself and go > for the fields in respective classes. > > Pls. Let me know if this would help you. > > Thanks much! > Pabitra > Sr. Remedy Consultant. > > > On Mon, Jul 1, 2013 at 7:49 PM, Hennigan, Sandra < > [email protected]> wrote: > >> ** >> >> Windows 2008 r2**** >> >> Oracle 11g**** >> >> ARS 8.1**** >> >> ITSM 8.1**** >> >> Test Environment**** >> >> ** ** >> >> I attempted to add a field to Class Name, BMC_BaseElement, Namespace, >> BMC.Core, via CMBD Class Manager. I have successfully added two other >> fields without issue. This time, instead of the field getting added, the >> Status is “Change Pending”. It has been over 72 hours since I attempted to >> add the field.**** >> >> ** ** >> >> I goggled CMDB Status is Change Pending and found several; many >> questions, fewer responses. One of the responses I found was this:**** >> >> ** ** >> >> *How to debug CMDB 7.5 Change Pending Issues***** >> >> *OVERVIEW**: CLASS Manager Activity. If a particular activity stays in >> Change Pending state for a long time you can investigate the root cause by >> following the steps mentioned in the document.***** >> >> To resolve this problem you need to validate CMDB *metadata* problems. >> We need to check some of the forms which may have pending entries for >> classes, attributes for which class manager do not show pending entries.* >> *** >> >> *LOGIN with Administrator previlege**: ***** >> >> This is a brief descriptions of the points to check:**** >> >> - WUT: Login as Demo and check the CMDB metadata. Check each record is >> active, unique and it's correct.**** >> >> *STEPS**:***** >> >> The forms to check and fix are:**** >> >> *Step1*: Class (OBJSTR:Class) -> Check there is NOT pending entries (No >> entries where 'System Status*' != "Active" )**** >> >> *Fix:* If there are not active entries, you need to backup those entries >> on arx format and delete them.**** >> >> 1.a Check Class (OBJSTR:Class) again where 'Pending ID' != "0" OR >> 'OSStatus' != "Active"**** >> >> *Fix:* If there are entries with Pending ID != 0, you have to >> investigate this problem carefully.**** >> >> *Step 2:* Attribute Definitions (OBJSTR:AttributeDefinition) -> Check >> there is NOT pending entries (No entries where 'Record Status' != "Active") >> **** >> >> *Fix:* If there are not active entries, you need to backup those entries >> on arx format and delete them.**** >> >> ****** >> >> *Step 3:* OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending >> entries (No entries where 'Record Status' != "Active")**** >> >> *Fix:* If there are NOT active entries, you need to backup those entries >> on arx format and delete them.**** >> >> *Step 4:* OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT >> pending entries (No entries where 'Record Status' != "Active")**** >> >> *Fix:* If there are not active entries, you need to backup those entries >> on arx format and delete them.**** >> >> ******* >> >> *Step 5:* OBJSTR:Pending -> Check there are not errors here.**** >> >> *Fix:* If there are errors, please read them and fix the problem. >> Otherwise, you need to backup those entries on arx format and delete them. >> **** >> >> *Step 6:* Application Pending -> Check there are not entries waiting >> processing here.**** >> >> *Fix:* Wait until all the entries are deleted. If they are not deleted, >> to fix the problem, you need to backup those entries on arx format and >> delete them manually.**** >> >> Thanks & Regards**** >> >> Vishal V. Dhainje**** >> >> Sr. Consultant Remedy Practice**** >> >> **** >> >> This item is dated May 24, 2010 – anyone used it recently? Is it current >> for 8.1? Assistance is appreciated.**** >> >> ** ** >> >> Thank you,**** >> >> ** ** >> >> Sandra Hennigan**** >> >> Remedy Developer**** >> >> ** ** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > Best Regards, > > *Pabitra Subudhi* > *Email: - [email protected]* > > *Phone: +91 959 054 9946* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
