Hi all,
I'm running Remedy Mid-Tier 7.6.4 SP3 on a Linux Red Hat Server 6.2 with Tomcat
6.0. Our ARSystem is 7.6.4 SP3. CASFilter appears in the null receipt error
below. It's what we use for our single sign on.
Occasionally, we see some java errors showing up in the logs that I have had no
luck troubleshooting. They are intermittently throwing Null Receipt errors and
Null Pointer errors. Any ideas of how to get a handle on them?
Jul 01, 2013 1:28:52 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet BackchannelServlet threw exception
java.lang.NullPointerException
at com.remedy.arsys.stubs.ServerLogin.threadDepartingGoatSpace(Unknown
Source)
at com.remedy.arsys.stubs.GoatServlet.teardownSessionData(Unknown
Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
edu.yale.its.tp.cas.client.filter.CASFilter.doFilter(CASFilter.java:336)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:722)
Jul 01, 2013 4:30:20 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet HomeServlet threw exception
java.lang.IllegalArgumentException: Cannot evaluate a null receipt.
at
edu.yale.its.tp.cas.client.filter.CASFilter.isReceiptAcceptable(CASFilter.java:459)
at
edu.yale.its.tp.cas.client.filter.CASFilter.doFilter(CASFilter.java:413)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:722)
Thanks in advance,
Scott
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