Into the user tool ... we haven't installed mid-tier yet. But I was hoping that not everyone would have to use mid-tier, my personal preference is the user tool.
On Thu, Jul 11, 2013 at 2:14 PM, Grooms, Frederick W < [email protected]> wrote: > When you paste into Remedy are you pasting into the User Tool or Mid-Tier? > I don't remember how Unicode the 7.5 user tool is, but Mid-Tier is > Unicode compliant. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Susan Palmer > Sent: Thursday, July 11, 2013 2:10 PM > To: [email protected] > Subject: Re: Moving from Solaris to Linux - COMPLETED - wooo hooo !!! > > ** > Drinks all around the table !! > > We completed the upgrade to v8.1, Oracle 11g unicode on Linux on our play > server today! Several restarts, dealing with numerous error messages > mainly to do with the database, but finally we're there. We've never been > so version current! > > And everything seems to work using the v7.5 user tool. We will be going > to mid-tier but this is a major accomplishment. Now only 6 servers to go! > > I've tested a various aspects of our system, enough to feel it's a > beautiful working piece of technology. > > There is one outstanding issue which I've sent to support regarding the > display of Chinese characters in fields. One of the reasons we we're going > to unicode was to display Chinese characters (among other characters) for > our China office. > > When I copy an email with Chinese characters and paste it into a character > field it still shows me the ???? rather than the character. When I paste > the same text into Notepad for example I see the Chinese character. > > My expectations were that I'd see the data with the correct characters. > Am I off-base? > > Smiling big time ... > > Susan > > -----Original Message----- > On Tue, Jun 25, 2013 at 9:03 AM, Susan Palmer wrote: > Hi Everyone, > > Our current environment is Solaris 10 with Oracle 10g non-unicode and ARS > 7.5P4. We are trying to move to a Linux CentOS release 6.4 Final (Red Hat > Linus 6.4) with Oracle 11g unicode and ARS 8.1. These are VM instances. > > We are finding the Linux box does want Oracle 10g. Since we are moving to > a new server we wanted to do fresh installs at the 10g level and do an > import of our database, then proceed with the oracle upgrade and ARS > upgrade. > > So we thought we would start with an 11g db on the linux box and go from > there but when we tried the 7.5 install it said it wouldn't work on 11g. > When I check the compatibility chart it indicated 10g or higher for 7.5. > > So the basic steps we'd like to do: > Install 11g on the linux server. > Export 10g from current server and import it into 11g. > Install ARS 7.5 (we received an error at this point saying it wouldn't > work on 11g ???) > Install ARS 8.1 > > Has anyone done something similar? Is there something wrong with our > approach? > > Appreciate any feedback you can provide. > > Thanks, > Susan > > Susan Palmer > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
