Hello Listers, I am wondering if there is any functionality in Remedy that can flag (or send emails, or ??? ) when changes are to happen during a particular timeframe. I'll try to elaborate a little. We have well established monthly maintenance windows in change management. These windows are expected to be used when system outages are eminent. We have heavily communicated these windows to our end user community. Now, this does not prevent an IT team from performing changes outside of these windows IF they communicate to their end users about the outage. Occasionally, we will have a change request that conflicts with activities happening on the business side, get some push back and IT will have to postpone the change. the process is pretty is well established and accepted.
I've been asked by IT management if there is a way to flag certain timeframes in Remedy as "cautionary" so that changes to be scheduled during these timeframes are scrutinized more. For example "month end closing" or "midyear budgetary review". I am wondering if the change calendar has any such functionality, or if time segments could be utilized (or ???). Basically what they want is "check with business group X if performing changes with outages during this time period". The business unit may or may not be OK with the requested changes. we don't currently have services defined, therefore we cannot tie changes to services for business approval - and we don't use business approvals; only approvals within IT dept. ideas are welcomed. ARS/ITSM 8.1 Thanks in advance, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776 Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asp _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
