Going simple but sometimes overlooked ... Is the DB account AR System is using enable and the password is correct in ar.cfg? With MS SQL I have had similar connection errors after restoring a DB and for whatever reason the DB account was disabled when I looked in SQL. Maybe too many connection attempts with the wrong password locked the account?
Jason On Tue, Jul 16, 2013 at 2:50 PM, Sanford, Claire < [email protected]> wrote: > ** > I was working with BMC tech support on a patch issue and they told me > the only way we could be sure the patches would not break Production the > way they broke Test was to copy Prod to the test server and install the > patches. I tried using the Restore Tool from the Communities and it won’t > see the DB either. It gives me the arerr 90 error. > > I can’t even get the server to see the DB. This has been all consuming > for the last week! > > I keep getting the following error. Any ideas? I checked the > tnsnames.ora and set the correct values. My DBA reinstalled the Oracle > clients. Included both the 64 and 32 bit. > I checked the ar.cfg and armonitor.cfg files. Corrected the server > listings there as well. > > *Warning! *Failed to connect to the database. > Possible causes: > Path variable points to incorrect Oracle client > tnsnames.ora does not exist or has incorrect connection details > Missing 64 bit Oracle client libraries. > > > ITSM 7.6.04 SP2 <- Trying to move to SP4 > ARS 7.6.04 SP3 <- Trying to move to SP4 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > [email protected] > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
