I was hoping there was a better way w/o customizing - perhaps with change calendar... as you suggested, I've configured the SLAs in dev and seems to work ok for our scenario. Thanks Kiran.
Marcelo Martinez From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kiran Patil Sent: Monday, July 15, 2013 11:58 PM To: [email protected] Subject: Re: flagging particular time segments as cautionary ** Hi Marcelo, You can use SLM modeul here. You need to configure SLA for change Management and specify Start and Stop condition as per scheduled window and configure repeatative milestone which will sent as email to desired set of users. Regards Kiran Patil On Tue, Jul 16, 2013 at 1:58 AM, Martinez, Marcelo A <[email protected]<mailto:[email protected]>> wrote: ** Hello Listers, I am wondering if there is any functionality in Remedy that can flag (or send emails, or ??? ) when changes are to happen during a particular timeframe. I'll try to elaborate a little. We have well established monthly maintenance windows in change management. These windows are expected to be used when system outages are eminent. We have heavily communicated these windows to our end user community. Now, this does not prevent an IT team from performing changes outside of these windows IF they communicate to their end users about the outage. Occasionally, we will have a change request that conflicts with activities happening on the business side, get some push back and IT will have to postpone the change. the process is pretty is well established and accepted. I've been asked by IT management if there is a way to flag certain timeframes in Remedy as "cautionary" so that changes to be scheduled during these timeframes are scrutinized more. For example "month end closing" or "midyear budgetary review". I am wondering if the change calendar has any such functionality, or if time segments could be utilized (or ???). Basically what they want is "check with business group X if performing changes with outages during this time period". The business unit may or may not be OK with the requested changes. we don't currently have services defined, therefore we cannot tie changes to services for business approval - and we don't use business approvals; only approvals within IT dept. ideas are welcomed. ARS/ITSM 8.1 Thanks in advance, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776<tel:832.381.7776> Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asp<http://www.cpchem.com/forms/disclaimer1.asp> _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Regards Kiran Patil Cognizant Technology Solutions Pune, India Mob No: +91 989 037 7125 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
