Kiran, His issue was resolved. However, you can tell it is Incident by looking at the Event Parameters. The Reported Source field mapping is on the Incident form.
Sent from my iPhone On Jul 25, 2013, at 1:39 AM, Kiran Patil <[email protected]> wrote: ** Corrected** Are you using Incident as fulfillment application? On Thu, Jul 25, 2013 at 4:40 AM, Robert Heverley <[email protected]>wrote: > ** > Hello All, > > Please see the attachment. Can someone give some guidance on where I go to > manually assign the group. Every time this happens, I have to cancel the > request. Any help would be greatly appreciated. Thank you. > > Robert > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
