If checking User form and People form does not resolve the issue, I would activate filter logging on the server, create a test issue, then review the filter log for the filter responsible for the notifications....usually I just search the filter log for the email address that the notification was set to, helps to hone in on the filter.
Rhonda -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ron Young Sent: Friday, July 26, 2013 7:04 AM To: [email protected] Subject: Remedy 7.6 Notification issue Hello all! At my work we use 7.6 for the user application and then I admin it all using Developer Studio. My question is on notifications. The Default notifications is selected to equal none for several people but yet they still receive emails or alerts when a ticket is opened. We use it to track trouble reports. I am not sure if there is a filter issue or what. Any help would be appreciated. Thanks, Ron _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
