Hi, You have specified a root Base DN, this will traverse the whole AD tree - which could be causing your issue as it will perform effectively an un-qualified search (or an equivalent of an DB full table scan).
When using Vendor forms with AD, be as specific as you can for the part of the Active Directory that you want to obtain information from by utilising the correct Base DN parameters. This will limit the search and thus the time it takes to search for the information. Using a tool such as ldp.exe in Windows will help you specifically target the area of the AD tree you are searching in (or ask your AD Admin) - thus limiting the time it take to return results and not cause plug-in timeouts. E.g. OU=Service Users,OU=User Accounts,DC=corp1,DC=ad1,DC=mps,DC=net Look at also using a Filter to do the work (triggered from an Escalation) and not directly from an Escalation that will always do a full table scan. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rudra Kamat Sent: 05 August 2013 05:30 To: [email protected] Subject: Re: AD-People Integration ** Hi Sandra, My LDAP configuration is correct, otherwise vendor form would not be created, and I can get all the data in vendor form. LDAP configuration is: ARDBC Configuration Host Name: WIN2K8VK.my.com Port Number:389 Bind User: my\itsmadmin Bind Password: ********** Base DN For Directory: DC=my,DC=com sometime I also get following error when I run escalation on vendor form: Timeout during database update ... ONC/RPC call timed out (ARERR 92). Thanks, Rudra. > Date: Mon, 5 Aug 2013 01:23:07 +0000 > From: [email protected] > Subject: Re: AD-People Integration > To: [email protected] > > Check your LDAP configuration. > > Thank you, > > Sandra Hennigan > Remedy Developer > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rudra > Sent: Sunday, August 04, 2013 2:25 PM > To: [email protected] > Subject: Re: AD-People Integration > > Hello All, > > I am getting following error while pushing data from vendor form to staging/intermediate form using escalation: > > "The LDAP operation has failed : javax.naming.CommunicationException: my.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect] (ARERR 3377)" > > > I am using ARS 8.1, > Datatbase : MS SQL Server 8 > > > Thanks in Advance, > > Regard, > Rudra > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
