We just tell our users to click CTRL+K in (IE is our standard browser) to open a new tab that opens the login page if their session is expired, login and close the new tab.
Patrick, There was some discussion here as well: How can we notify user of session timeout before clicking Save? <https://communities.bmc.com/message/237619> In that discussion there were a few customizations discussed but from the looks of your post on the Communities you also dove pretty deep into customizing the jsp pages. Maybe there is a tidbit that will help? Ultimately I think the only real (reliable) solution is for BMC to enhance how this feature works. I thought this had been submitted as an Idea in the BMC Communities but I must have been thinking about the discussion I mentioned above. Looks like it is time for that Idea to be submitted. Jason On Wed, Aug 7, 2013 at 7:36 AM, Lockwood, Teresa L <[email protected]>wrote: > ** > > Patrick - Here is how I tell my users to get around this. The first > window I have them open is the Approval console. Then from there they > click *Home* which opens a new tab and then they can open whatever they > want from there (Incident, Change, etc). Then if they get a timeout on say > a Change tab they can go back to that first Approval console tab and > refresh the screen which prompts them to log back in. Then they can go > back to the Change tab and continue working without losing anything. *Note: > This only applies to the tabs that they have opened from the original > Approval tab though.* > > > > > > AR Server: 7.6.4 patch 4 on Windows 2008 > > SQL - Windows 2008 > > ITSM v7.6.4 patch 4 > > MidTier 8.1 Windows 2008 > > > > Terri > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Patrick Snyder > Sent: Wednesday, August 07, 2013 10:00 AM > To: [email protected] > Subject: Auto-logout and session expiration on the midtier > > > > Our users are getting frustrated with the way Remedy handles session > expiration on the midtiers. If a session expires and you are in the middle > of filling out a form, you receive no preliminary warning and no indication > that your session has expired until you perform an action, which by then it > is too late and you must open a new remedy session in another window and > manually copy and paste the information from the incomplete form into a new > form in order to save it (this is BMC's advised "solution" to the problem). > I have been working on a way to notify the user that their session will be > expiring but am running into issues. I realize this is a common issue but > have yet to find any useful threads that answer my question in the forums. > > > > So far I have been working with the existing client side status bar timer > that is running based on the timeout settings it receives from the server > upon session changes. I am showing the user a message when they have five > minutes left and have given them a prompt which, through an ajax call, will > reach out and touch the session on the server so that they can avoid the > timeout, or if they choose they can immediately end their session. I also > have it actively kicking the user off as soon as the session clock hits > 00:00 and they have not chosen to extend their session. > > > > The issue I am facing occurs when users have remedy running in multiple > browser tabs. The client side clocks do not stay in sync and therefore the > user may choose to extend their session on one tab but the client side > timer from another tab will still expire and kick them out. I attempted to > use a session variable to universally track the amount of time left and > reach out to it incrementally to keep all the client windows in sync > however, I realized that since I am reaching out and touching the session, > remedy assumes this is action committed by the user and resets the session > timer thus infinity extending the users session. > > > > Regardless of my attempts summarized above, has anyone had any luck > finding a method to make remedy's session expiration more user friendly? If > I have missed an active thread with a solution to this please point me in > that direction otherwise I would appreciate any solutions anyone can > provide. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > This email (including any attachments) may contain information that is > private or business confidential. If you received this email in error, > please delete it from your system without copying it and notify sender by > reply email so that our records can be corrected. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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